Payroll alerts are generated when an event occurs that is outside the standard Payroll Alerts should be acknowledged and cleared by 8am each day. 

The Following is a list of Payroll Alerts that can occur 

1. "Scanned in with no Whiteboard allocation." 
2. "24 Hour Shift."
3. "Short Shift."
4. "Auto Clock Out." 
5. "Whiteboard allocation with no scan in."
6. "Scan time inconsistent with others on [vehicle]"
   
   

ADDRESSING THE ALERTS 

1. "Scanned in with no Whiteboard allocation."
   Non omitted time log time and no vehicle in whiteboard
   This will occur when an employee has clocked on, but is not allocated to a truck, ute or yard.
   FIX:
   a. Allocate the Employee to the Relevant Truck, Ute and Yard on the Whiteboard if that employee did work for the day. b. Omit the Payroll line if the employee did not work that day.
   Refresh Alert to ensure it is gone.
   N.B. This Alert Cannot be ticked off – it must be cleared. Your employee will not be paid if this alert is not cleared.
   
   
2. “24 Hour Shift”
   Non omitted time log > 24 hours
   This will occur when an employee’s shift is greater than 24 hours in length
   FIX:
   This shift line must be omitted, and the current start and finish time recorded. (See Process – No Clock Event)
   Refresh Alert to ensure it is gone.
   N.B. This Alert Cannot be ticked off – it must be cleared. You risk overpaying your employee is this is not cleared.
   
   
3. “Short Shift”
   Non omitted time log < 10 minutes
   This will occur when and employee has a payroll shift of less than 10 minutes in length.
   FIX: 
   a. Correct the employee clock on / off times (See Process – No Clock Event)
   b. Omit the payroll line if the employee did not work for the day
   c. Shift is valid – Enter a note on the payroll record and approve the alert (tick)
   Refresh the alert to ensure it is gone
   N.B. This Alert Can be ticked off if it is genuine. Ensure that you have refreshed the alert before approving
   
   
4. “Auto Clock Out”
   Non omitted time log with no finish time that the system auto clocked out at 11:30pm
   This will occur when an employee fails to clock off at the end of their shift.
   FIX:
   a. Correct the employee clock on / off times (See Process – No Clock Event)
   Refresh the alert to ensure it is gone.
   N.B. This Alert Cannot be ticked off – it must be cleared. You risk overpaying your employee is this is not cleared.
   
   
5. “Whiteboard Allocation with no scan in.”
   No Time log for Employee allocated to a vehicle or yard
   This will occur when an employee is allocated to the whiteboard but has not clocked on for a shift on that day.
   FIX:
   a. Employee worked and failed to clock on / off – Enter correct clock on / off times (See Process – No Clock Event)
   b. Employee did not work – Remove from whiteboard
   Refresh the alert to ensure it is gone.
   N.B. This Alert Cannot be ticked off – it must be cleared. This is to ensure correct historical reporting on staff numbers.
   
   
6. “Scan time inconsistent with other on [vehicle]”
   > 30min difference to the other employees on the same truck for that day
   This will occur when any one of the employees on a truck has worked a shift more than 30 minutes different to others on the truck.
   FIX:
   a. Employee worked and failed to clock on / off – Enter correct clock on / off times (See Process – No Clock Event)
   b. Shift is valid – Enter a note on the payroll record and approve the alert (tick)
   Refresh the alert to ensure it is gone.
   N.B. This Alert Can be ticked off if it is genuine. Ensure that you have refreshed the alert before approving others on the truck.